Complaints and compliments

We welcome any feedback, suggestions or comments from our patients -both positive and negative, about our practice and services. Please write to the Operations Manager at Hunmanby Surgery.

We take complaints very seriously. If you have a complaint or concern about the service you have received please let us know. You can do this by telephone or, if you prefer, in writing. We operate a practice complaint procedure as part of an NHS complaints system, which meets national criteria. We also have a document outlining our policy and procedure please read our Complaints Procedure document. Complaints Leaflet – Updated 28.12.22 and complete a Complaints Form or use the form below.

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Operations Manager
Hunmanby Surgery
Hungate Lane
Hunmanby YO14 0NN
TEL. 01723 890280

If you do not wish to make the complaint directly to ourselves, you can do so by contacting the Parliamentary Commissioner for Health Ombudsman. They can be contacted at the following address:

BY POST: The Parliamentary and Health Service Ombudsman Millbank Tower, Millbank, London, 0SW1P 4QP

You can also complain via your local integrated Care board

NHS Humber and North Yorkshire Integrated Care Board (ICB)

Humber and North Yorkshire Health and Care Partnership

Health House, Grange Park Lane, Willerby, HU10 6DT

Email: iquo.ema@nhs.net

Web www.humberandnorthyorkshire.org.uk

Twitter: @HNYPartnership

BY TELEPHONE: 0345 0154033

BY EMAIL: hnyicb-ny.complaintsandcompliments@nhs.net

Helpful links:

Policies and Statements