Complaints and compliments

We welcome any feedback, suggestions or comments from our patients, both positive and negative, about our practice and services. Please telephone or write to our Practice Manager.

We take complaints very seriously. If you have a complaint or concern about the service you have received please let our Practice Manager know.  You can do this by telephone or, if you prefer, in writing.  We operate a practice complaint procedure as part of an NHS complaints system, which meets national criteria.  We also have a  document outlining our policy and procedure please read our Complaints Procedure document.

Heather L. Ball
Practice Manager
Hunmanby Surgery
Hungate Lane
Hunmanby YO14 0NN
TEL. 01723 890280

heather.ball@nhs.net

If you do not wish to make the complaint directly to ourselves, you can do so through the National Commissioning Board.  They can be contacted at the following address:  National Commissioning Board Central Contact Centre PO Box 16738 Redditch B97 9PT, telephone 0300 311 22 33, email england.contactus@nhs.net