Complaints and compliments

We welcome any feedback, suggestions or comments from our patients, both positive and negative, about our practice and services. Please write to the Governance Department at Hunmanby Surgery.

We take complaints very seriously. If you have a complaint or concern about the service you have received please let our governance department know.  You can do this by telephone or, if you prefer, in writing.  We operate a practice complaint procedure as part of an NHS complaints system, which meets national criteria.  We also have a  document outlining our policy and procedure please read our Complaints Procedure document.  Complaints Leaflet and complete a Complaints Form 

The Governance Department
Hunmanby Surgery
Hungate Lane
Hunmanby YO14 0NN
TEL. 01723 890280

hunmanby.surgery@nhs.net

If you do not wish to make the complaint directly to ourselves, you can do so by contacting the Parliamentary Commissioner for Health (Ombudsman0.   They can be contacted at the following address:

BY POST: The Parliamentary and Health Service Ombudsman Millbank Tower, Millbank, London, 0SW1P 4QP

BY TELEPHONE: 0345 0154033