All GP appointments are for 15 minutes. If your issue is complex or there is more than one matter you’d like to discuss, please ask to book a double appointment.
When attending for a pre-booked appointment please use the automated arrivals kiosk to check in (please ask staff to show you if you need any help) or report to the reception desk on arrival.
Please consider registering for patient online services, or the NHS App this service allows you to book your own appointments securely online. please speak to the reception team who will be happy to get this set up for you.
Please report any difficulty with making appointments at our practice either to your GP or our Practice Manager. We rely on your comments to optimise our service to you.
Introducing care navigation
Helping you get the right care, in the most appropriate place, first time.
When you next request an appointment the receptionist may ask you some brief details about the problem you are concerned about.
Please don’t be offended. You do not have to share this information if you would prefer not to. However, it may help us to direct you to the most appropriate professional to help you with your problem, whether that is one of our GPs, Advanced Clinical Practitioners, Clinical Pharmacist, Nursing Team or another professional such as:
- First Contact Physiotherapist
- Primary Care Mental Health Team
- Paramedic
- Social Prescribing Link Workers
To request an appointment
- phone us on 01723 863100 or 01723 859302, Monday to Friday from 8am to 6.00pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.00pm
Cancelling or changing an appointment
To cancel an appointment, please phone the surgery on 01723 890280.
Enhanced access
What is Enhanced Access?
Enhanced Access (EA) is a service that provides general practice appointments outside of normal practice hours. It’s organised by local primary care networks, which are groups of GP practices that work together to offer local services.
Enhanced Access Opening Hours
Offering Nurse and Phlebotomy (Blood Test) appointments from 07:30-08:00AM.
Monday – 7:30am to 8:00am
Thursday – 7:30am to 8:00am
We also provide weekend clinics at certain time throughout the year, please ask reception for information.
Home visits
Whilst home visiting is an essential service which we provide, wherever possible we would ask our patients to attend our surgery where we have access to all our records and can offer our patients the very best diagnostic and treatment facilities.
If you are housebound or too ill to visit the practice and feel you need a home visit, please inform the surgery before 11.00am. To request a home visit call 01723 890280.
You can also be visited at home by a community nurse if you are referred by your GP.
You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under 5 years.
Please note that when a patient is discharged from hospital the doctor does not routinely make home visits. However, if you have problems or become unwell following discharge,
Please be patient and courteous to the receptionists who are often dealing with other patient related queries. The times it is most difficult to get through to the surgery are the times it is the busiest.
Out of hours
If you need help outside our business hours, the answer phone message will give you the details you will need to contact an out of hours doctor.
Our receptionists answer the telephone during business hours Monday to Friday; at all other times there is a recorded message which will ask you to contact another number – please have a pen and paper handy.
Call NHS 111 for medical problems that will not wait until the surgery is open.
Dial 999 in any life-threatening medical emergency.
