We operate a booked appointment system and do not have a walk-in service. Appointments are only available if booked in advance. Patients who are unable to get an appointment on the day can ask for a doctor to call them back to discuss the nature of the problem and, if the doctors feels it is necessary, may be given an appointment the same day.
After you have been seen, please do not forget to cancel any forward booked appointments that you may no longer require.
To see when the Doctors and Nurses are available please click here. The receptionists will normally ask the reason for a nurse appointment as equipment or additional time may need to be made available for certain procedures.
If your condition is urgent you will always be seen by a doctor on the same day. To enable us to do this it is important that you do not book an urgent appointment unnecessarily.
If you are too ill to come to the surgery and you require a home visit, please call the surgery before 10.00 am so that the doctors are able to plan their visits. Please give a brief explanation to the receptionist about your illness, this will help the doctors see the most urgent cases first. Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen. We would request if the patient and/or any resident of the property smokes, that they refrain from doing so for at least an hour before and during the visit. Our clinicians should only expect to work in a smoke free environment.
We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.
Please arrive promptly for your appointment. If you cannot keep your appointment please let us know as soon as possible so we may offer the appointment to another patient. Please click here to see our policy regarding failure to attend appointments. Please also let us know if you are going to be late, even if it is only a few minutes, as the Doctor or Nurse can then rearrange their work. If you arrive more than 15 minutes late for your appointment, without letting us know, you will be asked to reschedule your appointment or wait until the end of surgery to be seen so as not to cause inconvenience to other patients.
If you have more than one non-urgent problem your GP will NOT be able to discuss this with you and you will need to make another appointment, as allocated appointment times are 10 minutes per patient. If you know in advance that you need to discuss more than one problem please make the receptionist aware of this at the time of booking.
Illnesses are not predictable and urgent calls can upset the best appointment system – please be patient.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member of friend. On occasions you may prefer a formal chaperone to be present i.e a trained member of staff. Please let our receptionists know if you would like a chaperone.
Staff manning our reception and telephone lines are fully trained to ensure that high levels of patient care are met. Some of their responses to your requests may frustrate you but they are only trying to gain information to route your query correctly. This may be offering you an appointment with the appropriate person or asking the duty doctor to call you back. All our staff are duty bound to honour patient confidentiality. Please be patient and courteous to the receptionists who are often under considerable stress. The times it is most difficult to get through to the surgery are the times it is the busiest. .
Please note that when a patient is discharged from hospital the doctor does not routinely make home visits. However, if you have problems or become unwell following discharge we advise that you seek medical attention straight away. Please ring the surgery for an appointment to see a doctor or to request a home visit if you are unable to get to surgery because of your illness.
Transport difficulties are not a valid reason to request a home visit. Help with transport, if you have mobility issues, is available. For transport options to the surgery click here for more information.