We operate a booked appointment system, Monday to Friday. Patients who are unable to get an appointment on the day can ask for a doctor to call them back to discuss the nature of the problem. We also offer online consultations. Please see the link for engage consult on the front page of this website. If you are unable to attend the surgery we may also we able to offer a video appointment. Please contact a member of our reception team on 01723 890280 to book a routine appointment during these times or to request a GP call back.
After you have been seen, please do not forget to cancel any forward booked appointments that you may no longer require.
General practices across Scarborough and Ryedale are now offering Extended Access to routine practice services with appointments from earlier mornings and later evenings and at the weekend. Please ask our reception team for details. This sevice will be available over the Christmas period. Please contact your Surgery to get more information.
The receptionists will normally ask the reason for a nurse appointment as equipment or additional time may need to be made available for certain procedures.
If your condition is urgent, you will always be seen by a doctor on the same day. To enable us to do this it is important that you do not book an urgent appointment unnecessarily.
Please arrive promptly for your appointment. If you cannot keep your appointment please let us know as soon as possible so we may offer the appointment to another patient. Please click here to see our policy regarding failure to attend appointments. Please also let us know if you are going to be late, even if it is only a few minutes, as the Doctor or Nurse can then rearrange their work. If you arrive more than 15 minutes late for your appointment, without letting us know- you will be asked to reschedule your appointment or wait until the end of surgery to be seen so as not to cause inconvenience to other patients.
If you have more than one non-urgent problem your GP will NOT be able to discuss this with you and you will need to make another appointment as allocated appointment times are 10 minutes per patient. If you know in advance that you need to discuss more than one problem, please make the receptionist aware of this at the time of booking.
Illnesses are not predictable and urgent calls can upset the best appointment system – please be patient.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member of friend. On occasions you may prefer a formal chaperone to be present i.e a trained member of staff. Please let our receptionists know if you would like a chaperone.
You may request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP.
You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under 5 years.
Please note that when a patient is discharged from hospital the doctor does not routinely make home visits. However, if you have problems or become unwell following discharge we advise that you seek medical attention straight away. Please ring the surgery for an appointment to see a doctor or to request a home visit if you are unable to get to surgery because of your illness.
Transport difficulties are not a valid reason to request a home visit. Help with transport- if you have mobility issues- is available. For transport options to the surgery click here for more information.
Staff manning our reception and telephone lines are fully trained to ensure that high levels of patient care are met. Some of their responses to your requests may frustrate you but they are only trying to gain information to route your query correctly. This may be offering you an appointment with the appropriate person or asking the duty doctor to call you back. All our staff are duty bound to honour patient confidentiality.
Please be patient and courteous to the receptionists who are often under a considerable amount of stress. The times it is most difficult to get through to the surgery are the times it is the busiest.