When We Are Closed
Our telephone lines are open all day from 08:00 to 18:00 Monday – Friday.
Our out-of-hours service takes over outside these hours, just dial the surgery number and your call will be automatically transferred.
NHS 111 – for urgent medical concerns
NHS 111 is much more than a helpline – if you’re worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser.
Depending on the situation, the NHS 111 team can connect you to a nurse, emergency dentist or even a GP, and can arrange face-to-face appointments if they think you need one.
NHS 111 advisers can also assess if you need an ambulance and send one immediately if necessary.
When should I call NHS 111?
If you’re worried about an urgent medical concern, call 111 and speak to a fully trained adviser. For less urgent health needs, contact your GP or local pharmacist.
How does NHS 111 work?
The NHS 111 service is staffed 24 hours a day, 7 days a week by a team of fully trained advisers. They will ask questions to assess your symptoms and, depending on the situation, will then:
- give you self-care advice
- connect you to a nurse, emergency dentist or GP
- book you a face-to-face appointment
- send an ambulance directly, if necessary
- direct you to the local service that can help you best with your concern
How do I access NHS 111 if I am deaf?
NHS 111 offers a video relay service that allows you to make a video call to a British Sign Language (BSL) interpreter. The BSL interpreter will call an NHS 111 adviser on your behalf, and you will then be able to have a real-time conversation with the NHS 111 adviser via the interpreter.
You’ll need a webcam, a modern computer and a good broadband connection to use this service. Visit NHS 111 BSL interpreter service for more details and an online user guide.
Is the 111 service available online?
The NHS is currently trying out different ways for you to get medical help or advice from 111 using your smartphone, laptop or other digital device.
In 2018 these online services will become increasingly available in areas across England.
You’ll be able to use them to:
- answer questions about your symptoms
- find out where to get the right healthcare in your area
- get advice on self care
- get further advice from a nurse or doctor on the phone or during a consultation
The online service is being tested in some areas. You can check if it’s available in your location.
Urgent Care Centres
The urgent care centre in Scarborough is open 24 hours a day, 365 days a year. To ensure you are seen as quickly possible, please book an appointment by calling 111.
The urgent care centre in Malton is open from 9am to 8pm, 365 days a year for patients attending without a pre-booked appointment via 111. Outside these times, you can still call 111 to arrange for someone at the Centre to see you during the night.
Bridlington Urgent Care & Minor Injury Unit
The urgent care centre in Bridlington is open 08:00 – 21:00, 7 days a week, 365 days a year. The Wolds View Primary Care Centre is an integrated service providing both a GP Practice and a Minor Injuries Unit and is conveniently located within Bridlington Hospital (Entrance A).
The Centre can see and treat anyone living or visiting Bridlington and is run by highly trained and experienced doctors and nurse practitioners.
You don’t need an appointment to visit the Minor Injuries Unit and patients are seen in order of priority.
Children under 2 years old are unable to be treated at this minor injury unit.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.