Hunmanby Surgery

01723 890280

Message from the Practice Manager

As the Chief Medical Officer for the NHS has stated, routine NHS services will inevitably come under pressure as the Coronavirus continues to spread.  Hunmanby Surgery have developed protocols and procedures to respond to situations such as this to keep our patients safe.

I appreciate how frustrating this will be for you and would like to express my sincere apologies that routine procedures have had to be cancelled.  This is so staff can focus on patients who need urgent care at this time.

However, in these unprecedented times I am appalled by the level of abuse my staff are coming under on a daily basis.  Verbal or physical abuse and threats towards my staff will not be tolerated under ANY circumstances.

If you display such behaviour you will be sent a letter advising that this behaviour will not be tolerated.  Any future violation of this policy will result in the removal from the Practice patient list.  There will be no appeal process.

I feel sure that you will understand that proper behaviour is absolutely necessary for my staff and patients and that non-observance will not be tolerated.

Heather-Louise Ball
Practice Manager