Using the Out of Hours Service

PLEASE REMEMBER THIS SERVICE IS FOR USE IN URGENT SITUATIONS ONLY

If you need to contact a doctor when the surgery is closed

  • You can ring the surgery and your call will be transferred to the Out of Hours provider.

NHS Direct
NHS Direct is a nurse run advice line developed by the government. You can ring NHS Direct for advice on any health or NHS matter. The person you speak to at NHS Direct is not employed by this surgery and your doctor is not responsible for the appropriateness or accuracy of the advice you may be given.

To contact NHS Direct: Telephone 0845 46 47 or visit www.nhsdirect.nhs.uk.

It must be stressed that the GP Emergency Service is not a transport service and difficulties with transport are not a reason for a visit. In emergencies, relatives, neighbours or a local taxi service can be called upon to help.

All telephone calls will be taped for quality control purposes but all safeguards of medical confidentiality still apply.

AS A GENERAL GUIDE TO OUT OF HOURS CALLS

  1. Visits will only be undertaken for elderly bed-bound patients and patients with a terminal illness.
  2. An ambulance should be called for the following:-
  • chest pain (suspected heart attack)
  • severe shortness of breath
  • excessive bleeding
  • collapse

A GP would not normally visit for the following:-

  • common childhood illnesses and fevers
  • diarrhoea and sickness
  • abdominal pain
  • flu-like illness
  • cough, sore throats etc
  • general malaise, joint pain and poor mobility
  • back pain

For advice on home treatment please click here